IT Support

(Staff)
PT. NTT Indonesia
Wisma 46 - Kota BNI 5th Floor Jl. Jend. Sudirman Kav. 1 Jakarta Pusat 10220, Indonesia
Jakarta Pusat - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Installs, tests and maintains new hardware or software to provide new services. Performs first-level troubleshooting and system analysis using standard checklists to resolve incidents and to ensure system availability. Performs system administration tasks of which include configuration, systems monitoring, troubleshooting, and support. Tests and validates new systems to ensure that it fulfils the request functionality and quality. Implements backup and recovery procedures to ensure the needed availability. Implements and performs system monitoring for proactive support by collecting examples such as availability, performance metrics and system logs. Performs hardware or software upgrades and patching. Execute standard changes as part of the Change Management Process. Executes tasks as part of the Request Fulfilment. Creates and manages tickets for the Incident Management, Change Management and Request Fulfilment. Documents work results, actions taken, steps to resolve, effort and resolution time in the ticketing system. Performs other tasks as defined, planned, and approved by leadership team.
REQUIREMENT

Entry level knowledge of the needed infrastructure technology or Software. Entry level knowledge of the necessary management tools and management languages (for example PowerShell, python, SQL, ABAB etc.). Entry level knowledge of the underlaying protocols of the used technology. Developing proficiency at troubleshooting and good technical understanding. Good verbal and written communication skills and able to explain technical content to non-technical stakeholders. Knowledge of ITIL support process (Incident, Change and Request Management). Entry level understanding of the business processes which are delivered with the managed system. Ability to analyze information and evaluate results to choose the best solution and solve problems. Ability to work under pressure and meet deadlines. Ability to work in a fast-paced environment. Academic qualifications and certifications: Bachelor's degree or equivalent in Information Technology or related field. Relevant certification for the requested technology - CCNA, MCP, A+, Linus+, Microsoft Certified is beneficial. Required experience: Entry level experience in a similar role gained within a similar information technology environment

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Address

Jakarta Selatan

GAMBARAN PERUSAHAAN

-

https://www.nttdata.com/id/en/

100-250

Formal

Indonesian

Telekomunikasi

0215727777

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Wisma 46 - Kota BNI 5th Floor Jl. Jend. Sudirman Kav. 1 Jakarta Pusat 10220, Indonesia