Senior Business Analyst

(Staff)
PT. Ako Media Asia
Kedoya Center D1, Jl. Raya Perjuangan I Kebon Jeruk, Jakarta Barat 11530
Jakarta Selatan - Jakarta - Indonesia
Lamar Sekarang       Simpan Pekerjaan

DESKRIPSI PEKERJAAN

Act as the primary liaison between client stakeholders and internal development teams. Analyze, understand, and document client business needs, processes, and objectives across web and mobile telco applications and their supporting ecosystems. Collaborate with product owners and development leads to define and prioritize product backlogs, aligning with business goals and client expectations. Lead and facilitate requirement gathering workshops, user interviews, and discovery sessions with clients. Translate complex requirements into clear, actionable user stories, complete with acceptance criteria and UX considerations. Work closely with UX/UI designers to devise the most user-centric approach for each feature or requirement. Ensure that features and solutions are aligned with telco industry standards and best practices. Manage stakeholder expectations and maintain strong, collaborative client relationships throughout the project lifecycle. Proactively identify gaps, risks, and opportunities for improvement in current client workflows or user experiences. Serve as a mentor or guide to junior BAs, ensuring consistency and quality of analysis deliverables. Support QA and UAT phases by validating requirements coverage and usability.
REQUIREMENT

Minimum 5+ years of experience as a Business Analyst, preferably in telecommunications or enterprise applications. Proven experience in agile environments, working with Scrum or hybrid delivery models. Strong experience in user story writing, backlog management, and requirements traceability. Demonstrated understanding of UX best practices and how to translate business needs into intuitive product interfaces. Excellent communication and interpersonal skills – comfortable with client-facing roles and stakeholder management. Naturally outgoing and collaborative personality, with a talent for building relationships and aligning diverse interests. Preferred Experience with tools such as Jira, Confluence, Figma, Miro, or similar. Familiarity with telecom operations (BSS/OSS), digital channels, or customer self-service portals. Prior experience working with cross-functional teams including developers, designers, QA, and product managers. Soft Skills Client-focused: Always seeking to understand and improve the client’s business. Analytical thinker: Able to dissect complex business processes and systems. Empathetic communicator: Balances client needs with product feasibility. Team leader and collaborator: Inspires trust and drives consensus across functions.

DETAIL LOWONGAN
  • Umur -
  • Min GPA -
  • Min. Qualification S1/D4
  • Min Experience Staff

LOKASI KERJA

Alamat

Jakarta Barat

GAMBARAN PERUSAHAAN

-

https://salt.id/

100-250

Casual(T-shirt)

Indonesian

Komputer/TI

02150880227

monday - friday

-

FOTO PERUSAHAAN

Lokasi Perusahaan Kedoya Center D1, Jl. Raya Perjuangan I Kebon Jeruk, Jakarta Barat 11530